Shipping policy
Shipping Policy Norvén
At Norvén, each product is carefully prepared and shipped using reliable international logistics partners to ensure safe and secure delivery.
This Shipping Policy explains how and when your order will be processed and delivered.
Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
During periods of high demand, processing may take slightly longer. Once your order has been dispatched, you will receive a shipping confirmation email.
Shipping Destinations
We currently ship to:
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Germany
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The Netherlands
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Belgium
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Austria
Estimated Delivery Time
After dispatch, delivery typically takes:
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10–25 business days
In some cases, delivery may take up to 36 days due to international transport, customs processing, or carrier delays.
These delivery times are estimates and may vary depending on destination and external logistics factors.
Shipping Costs
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Standard Shipping: Free on all orders
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No minimum order value required
Order Tracking
Once your order ships, you will receive an email with tracking information.
Please note:
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Tracking updates may take 3–7 days to appear
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Tracking activity may update intermittently during international transit
Customs & Import Handling
In rare cases, customs inspections may cause delays.
Norvén is not responsible for delays caused by customs authorities.
Customers are responsible for any applicable import duties or taxes required by local authorities.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping details.
Norvén is not responsible for deliveries made to incorrect or incomplete addresses. If an order is returned due to address issues, reshipping fees may apply.
Lost or Delayed Packages
If your order has not arrived within 36 days after dispatch, please contact us at support@norven.com with your order number.
We will investigate the issue and provide a suitable resolution where applicable.
Contact
For any shipping-related questions, contact us at: