Privacy policy

Privacy Policy Norvén

Last updated: January 11, 2025

Norvén operates this website and store, including all related content, features, products, and services (the “Services”).
Norvén is powered by Shopify, which enables us to securely deliver our Services to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us in any way. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to personal data.

By using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is necessary to provide a smooth, secure, and reliable shopping experience.

This may include:

  • Contact information: name, billing and shipping address, email address, phone number

  • Payment information: processed securely by our payment providers (we do not store card details)

  • Order information: products viewed, added to cart, purchased, returned or exchanged

  • Account information: login details, preferences, settings

  • Communication data: messages sent to our customer support

  • Device & usage data: IP address, browser type, interactions with our website

We do not collect sensitive personal data unless legally required.

2. How We Collect Information

We collect information:

  • Directly from you when you place an order, contact us, or create an account

  • Automatically through cookies and similar technologies when you browse our website

  • Through service providers such as Shopify, payment processors, and shipping partners

3. How We Use Your Information

We use your personal information to:

  • Process and ship your orders

  • Provide customer support and order updates

  • Manage returns, exchanges, and warranties

  • Improve website performance and user experience

  • Prevent fraud and ensure secure transactions

  • Send marketing communications (only if you opt in)

We only process data that is necessary for these purposes.

4. Marketing & Advertising

If you subscribe to our emails, we may send you updates, offers, and product information related to Norvén.

You can unsubscribe at any time using the link in our emails.
We may use advertising tools (such as Meta or Google) to show relevant ads, based on your interactions with our store.

5. Sharing of Personal Information

We may share your information with trusted third parties only when necessary, including:

  • Shopify (store hosting & infrastructure)

  • Payment providers (to process payments securely)

  • Shipping & fulfillment partners

  • Analytics & marketing services

All partners are required to handle your data responsibly and in compliance with applicable laws.

We do not sell your personal information.

6. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal data on our behalf to provide and improve the Services.
In some cases, Shopify may act as an independent data controller.

More information about Shopify’s data practices can be found at:
https://privacy.shopify.com

7. Cookies & Tracking Technologies

We use cookies to:

  • Enable core website functionality

  • Remember your preferences

  • Analyze website performance

  • Support marketing and advertising

You can manage or disable cookies through your browser settings.

8. Children’s Privacy

Our Services are not intended for children under the age of 16.
We do not knowingly collect personal information from minors.

9. Data Security & Retention

We take reasonable technical and organizational measures to protect your personal data.
However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal data only as long as necessary to fulfill legal, operational, or contractual obligations.

10. Your Rights (EU / EEA / UK)

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

  • Request data portability

You can exercise your rights by contacting us using the details below.

11. International Transfers

Your information may be processed outside your country of residence.
Where required, we rely on approved safeguards such as Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page.

13. Contact

For questions about this Privacy Policy or your personal data, contact us at:

📧 info@norven.eu
📍 Norvén, Netherlands

Norvén acts as the data controller for personal information collected through this website.