Widerrufsrecht

Return & Refund Policy Norvén

At Norvén, we stand behind the quality of our products.
This Return & Refund Policy explains your rights and the conditions under which returns and refunds are accepted.

Right of Withdrawal (EU Consumers)

If you are a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

To exercise your right of withdrawal, you must notify us within this 14-day period.

After notifying us, you must return the product within 14 days.

Return Conditions

To be eligible for a return:

  • The product must be unused, unworn, and unaltered

  • The product must be returned in its original packaging

  • All accessories, cables, manuals, and inserts must be included

  • The product must show no signs of use, wear, or heat exposure

Because Norvén products are personal care and electronic devices, we reserve the right to refuse returns that do not meet these conditions.

If the product or packaging is damaged beyond what is necessary to inspect it, we may deduct a reasonable amount from your refund to reflect the loss in value.

Hygiene & Safety Notice (Important)

For hygiene and safety reasons, we cannot accept returns of products that have been used, worn, or activated, including eye masks that show signs of heat usage or skin contact.

This does not affect your statutory rights but limits refunds for used personal care products.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer

  • Original shipping fees are non-refundable

  • Return shipping costs are not reimbursed unless the return is due to:

    • A defective product

    • A damaged item upon arrival

    • An incorrect item received

How to Initiate a Return

To start a return, contact us at:

📧 info@norven.eu

Please include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or defective)

Unauthorized returns will not be accepted.

Refunds

Once we have received and inspected your return:

  • Approved refunds will be issued within 14 days

  • Refunds will be made to the original payment method

  • We reserve the right to withhold refunds until the returned item has been received and inspected

Non-Refundable Situations

Refunds will not be issued for:

  • Products showing signs of use, wear, or heat activation

  • Returns sent without prior authorization

  • Orders returned after the allowed return period

  • Damage caused by improper use, misuse, or failure to follow instructions

Defective or Damaged Items

If your product arrives defective or damaged, you must contact us within 7 days of delivery.

Please provide clear photos or videos showing the issue.
If approved, we will offer a replacement or refund at no additional cost.

Order Cancellations

Orders can only be canceled before dispatch.
Once an order has been shipped, cancellation is no longer possible.

Contact

For any questions regarding returns or refunds, contact us at:

📧 info@norven.eu